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Our Processes and how we work with you

We want to make sure the experience you have when dealing with our company is as pleasant and as rewarding as possible. To ensure we meet your expectation by delivering quality decorated products on time every time we have developed this page from our quality assurance manual which details the processes we apply to all aspects of our dealings with you as our client. We start with the quoting process and finish with the final delivery of your chosen product.

  1. Our quote form is designed so you can tell us all about the requirements you have for the promotional product you are requesting a quote for. 
  2. We ask that you complete the quote form in its entirety so we make sure we have the whole picture. We have asked for your postcode so we know where we have to freight the product. If you have any additional comments or queries there is space at the foot of the form to tell us about those as well, especially if you require multi coloured decoration or additional print placements on a product or if you have a tight delivery timeframe. The more information you provide the better we are able to serve you.
  3. This form spells out the financial aspects of the sales contract we have with you and it also includes our conditions of sale. We require your signature and a signed copy of the form returned before we can proceed from this point. The financial part of our sales order form will be consistent with our original quote costing’s unless your criteria has changed. 
  4. We require vector artwork in PDF or eps files for PC to ensure a quality decoration result on the product you have chosen. If you are unable to provide finished artwork in the required format we can produce the artwork for you and some additional artwork fees may apply however we will endeavour to keep these costs to a minimum. 
  5. Once we have completed the artwork a finished artwork proof will be provided for your approval. This artwork will consist of a line drawing of the product with your logo and or wording imposed onto the line drawing. It shows the position of the proposed print and the PMS colour or colours of the printing.
  6. If you do not have credit facilities in place with our Company or if you are not Government or Statutory body we require payment in full before we despatch the final product. If pre-payment is required we cannot despatch the goods  until the invoice is paid.
  7. You should allow between Seven to ten working days for completion, however we will always put a promised despatch date on the order confirmation. Products being directly imported from overseas will take longer and you will be advised of the lead time required when you place the order. If you require the product for an event or a conference with a specific or critical delivery date please let us know so we can do our best to meet that delivery date.
  8. Once your order is completed it will be inspected at the printing facility to ensure it meets our quality standards for decoration. It may be that your original order quantity is either slightly over or under. This does not happen often and is due to our quality checks as we will not delivery goods that are not 100%.
  9. Once this has been completed your goods are packed and made ready for dispatch. Goods are usually sent by our contracted freight carriers unless you have specified your own carrier. Once goods are dispatched delivery is usually 24 to 48 hours for most east coast capital cities with additional days for delivery to Tasmania, SA WA and NT. and regional areas.
  10. We appreciate your feedback and want to make sure you are completely happy with the product we have supplied and decorated. If you want to tell us we have done a good job we will be delighted to hear about it. If you are unhappy for any reason we would also like you to tell us so we can address the problem you may have which will also allow us to incrementally improve our levels of service delivery.

 

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